Refund and Returns Policy

 

At Riff Wigs, we want you to be satisfied with your purchase. If you need to return or exchange a product, please review our policy below:

1. Eligibility for Returns:

  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are damaged, altered, or show signs of wear and tear may not be eligible for returns.

2. Return Process:

If you wish to return a product, please follow these steps:

  1. Contact our customer support team at info@riffwigs.com within [number of days] days of receiving the product to initiate the return process.
  2. Provide your order number, details of the item you wish to return, and the reason for the return.
  3. Wait for our customer support team to provide you with return instructions, including the return address.
  4. Package the product securely, including all original packaging and any included accessories or documentation.
  5. Ship the product back to us using a traceable shipping method.
  6. Once we receive the returned product and verify its condition, we will process your refund or exchange.

3. Refund Process:

  • Refunds will be issued in the original form of payment used for the purchase.
  • We will refund the full purchase price of the product, excluding any shipping or handling fees.
  • Please allow [number of days] for the refund to be processed and reflected in your account.

4. Exchanges:

  • If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange.
  • Exchanges are subject to product availability. If the requested product is unavailable, we will process a refund instead.

5. Contact Us:

If you have any questions or need further assistance with our refund and returns policy, please contact our customer support team at info@riffwigs.com

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